Frequently Asked Questions

GENERAL QUESTIONS
What is Boston Heart Diagnostics?
What is cardiovascular disease?
What is the Boston Heart Lifestyle Program?
What is heartmatters™?
What if I misplaced my Employer Code and/or Employee ID?
How do I sign up to receive e-newsletters and information from Boston Heart?
How do I terminate my account on yourheartmatters.com?

LIFESTYLE QUESTIONNAIRE QUESTIONS
What is the Lifestyle Questionnaire?
How long will it take to complete the Lifestyle Questionnaire?
What happens after I complete the Lifestyle Questionnaire?
Can I review my responses to the Lifestyle Questionnaire?
What if I made a mistake on my Lifestyle Questionnaire?

TECHNOLOGY QUESTIONS
How do I download the latest web browser?
What do I do if I can’t see my Laboratory Report, Diagnostic Report or Life Plan?
What if I click on a link to a PDF, but my browser shows a blank screen?

GENERAL QUESTIONS

What is Boston Heart Diagnostics?

Boston Heart Diagnostics is transforming the treatment of cardiovascular disease by providing healthcare providers and their patients with novel, personalized diagnostics and integrated customized lifestyle programs that have the power to change the way clinicians and patients communicate about disease and improve heart health. Boston Heart looks beyond the "good" and "bad" cholesterol assessment that conventional labs provide to give a more complete picture of heart health. Founded by renowned cardiovascular researchers and led by seasoned lab and diagnostic executives, Boston Heart is one of the fastest growing health companies in the country. For more information on Boston Heart Diagnostics, please visit www.BostonHeartDiagnostics.com.

What is cardiovascular disease?

Cardiovascular disease (CVD), also known as heart disease, refers to health conditions related to the heart or blood vessels. Such conditions, if not properly treated with medication and lifestyle changes, may lead to heart attack, stroke or other complications.

What is the Boston Heart Lifestyle Program?

The Boston Heart Lifestyle Program combines your personal laboratory test results and lifestyle preferences to create a personalized plan that empowers you to take charge of modifying or reversing your risk factors for heart disease. When you activate your Lifestyle Program registration, we will ask you a few questions about your health history, as well as foods and activities you enjoy. We will then combine this information with your lab test results to create your Life Plan, a plan of action tailored to your unique risk factors and preferences. You will then have the option to schedule sessions with a Boston Heart Coach of your choice. Our coaches are registered dietitians who will help you understand your Life Plan and build health goals. Through yourheartmatters.com, you will have access to valuable tools and information, like a food and exercise journal (from Lose It!), tips for healthy snacking, being active, managing stress and much more.
Watch how the Lifestyle Program has made a difference for others like you.

What is heartmatters™?

heartmatters, by Boston Heart is a lifestyle program that is specifically geared to employee wellness. The heartmatters program will run for one year, and include the following components:

Advanced cardiovascular disease testing from Boston Heart at initial, 6 month, and 12 month time periods
Receipt of the Boston Heart Diagnostic Report, Laboratory Report and Personalized Nutrition and Life Plan
Coaching appointments by phone with a Boston Heart Lifestyle Coach (if applicable, based on the offering by your employer).

What if I misplaced my Employer Code and/or Employee ID?

If you misplaced your Employee ID, please contact the employer. If you misplaced your Employer Code and/or your Employee ID, please contact Boston Heart customer service at 877.425.1252 ext. 3 or customercare@bostonheart.eurofinsus.com

How do I sign up to receive e-newsletters and information from Boston Heart?

Log in to yourheartmatters.com, go to My Account and click on Update my profile. Check the box at the bottom of your profile that says "I want to receive email updates with information and tips on living a heart healthy lifestyle" and click Save. You can also e-mail customercare@bostonheart.eurofinsus.com to request to be added to Boston Heart's mailing list.

How do I terminate my account on yourheartmatters.com?

Terminating your account will revoke authorization for Boston Heart to share your results electronically. Call Boston Heart customer service at 877.425.1252 ext. 3 or email customercare@bostonheart.eurofinsus.com to terminate your account.

LIFESTYLE QUESTIONNAIRE QUESTIONS

What is the Lifestyle Questionnaire?

The Lifestyle Questionnaire is a series of 60 questions regarding your health history, food and exercise preferences. Your responses are combined with your lab test results to create a personalized Boston Heart Personalized Nutrition and Life Plan.

How long will it take to complete the Lifestyle Questionnaire?

Completing the Lifestyle Questionnaire will take approximately five minutes.

What happens after I complete the Lifestyle Questionnaire?

After you submit your responses to the Lifestyle Questionnaire, a one-of-a-kind Boston Heart Nutrition and Life Plan will be created just for you. Through yourheartmatters.com, you will also have access to schedule sessions with a registered dietitian, as well as tools and information on journaling, eating healthy, exercising, managing stress and smoking cessation.

Can I review my responses to the Lifestyle Questionnaire?

Yes, you can review your responses to the Lifestyle Questionnaire by going to My Account and clicking on Access my questionnaire.

What if I made a mistake on my Lifestyle Questionnaire?

If you made a mistake on your Lifestyle Questionnaire, you may edit your responses and re-submit the questionnaire to generate a new Life Plan through the Access my questionnaire page. Please note: when you edit your questionnaire, the updated Life Plan will be made available through yourheartmatters.com only. You will not receive an updated Life Plan by mail. For assistance, please contact Boston Heart customer service at 877.425.1252 ext. 3 or customercare@bostonheart.eurofinsus.com .

Boston Heart Blood Draw

How long do I have before I need to schedule my fasting blood draw?

You should schedule your fasting blood draw once you receive your registration confirmation email. This email will contain a link that will direct you to a third part scheduler. The date and times of the draw day set by your employer will be available for you to schedule.

How do I prepare for my fasting blood draw?

The blood test panel requires that you are fasting for at least 8 hours prior to your blood draw, which means nothing to eat or drink except for water and black coffee or tea (no cream, sugar, or sweeteners).

What happens when my kit arrives at the Boston Heart laboratory?

When your kit arrives at the Boston Heart laboratory, the unique barcode on your lab requisition is scanned to match your samples with your heartmatters account. Testing will begin on your samples the day they arrive in the lab. Your test results should be ready within two weeks after we receive your kit. Printed versions of your reports will be mailed to your home address, and you will receive an email notification when your reports are available online.

What happens when my kit arrives at the Boston Heart laboratory?

When your kit arrives at the Boston Heart laboratory, the unique barcode on your lab requisition is scanned to match your samples with your heartmatters account. Testing will begin on your samples the day they arrive in the lab. Most of your test results are processed in our state of the art AutoChem analyzer which tests for lipids, diabetes, inflammation and other markers using a combination of general chemistry and autoimmune testing. The longest component of the process is the Boston Heart HDL Map®—this is by far the most complex process in our laboratory due to its unique methodology and care applied, but the insights provided are worth the wait. Your test results should be ready approximately two weeks after we receive your kit. Printed versions of your reports will be mailed to your home address, and you will receive an email notification when your reports are available online.

TECHNOLOGY QUESTIONS

How do I download the latest web browser?

Modern browsers make navigation faster and enable yourheartmatters.com to provide more advanced content and features. If you are using an older browser, you may experience technology issues. Download the latest version of your preferred web browser by clicking on a link below and following the download instructions.

What do I do if I can’t see my Laboratory Report, Diagnostic Report or Life Plan?

In order to view PDF documents, you will need to have the free Adobe Reader software installed on your computer.

Download Adobe Reader

Make a note of where you are downloading the installation file to (e.g. your desktop). After the download has completed, locate the installation file on your computer and double-click on it. The installation program will complete the download. Once the Adobe Reader software has been installed you will be able to view and read Adobe PDF files. If you’re still experiencing problems, visit Adobe technical support or call Boston Heart customer service at 877.425.1252 ext. 3 or customercare@bostonheart.eurofinsus.com .

What if I click on a link to a PDF, but my browser shows a blank screen?

Browsers have different ways of downloading PDFs. Most will ask you where you would like the file to download on your machine and show a progress meter as the file downloads. However, some browsers load the PDF page by page and don't show a progress meter. The first page should appear after a few minutes. If you’re still experiencing problems, visit Adobe technical support or call Boston Heart customer service at 877.425.1252 ext. 3 or customercare@bostonheart.eurofinsus.com .